Shipping
Where we ship
We currently ship to addresses within the United States only. If an order is placed to an address we can’t ship to, we will cancel it and refund you in full.
Shipping rates
Rates are charged per order, not per card — add as many cards as you like to a single order and the rate stays the same.
- United States — Free on orders $99 and up. Orders under $99 ship for $4.99.
Handling and tracking
Orders currently ship within 10 business days. Once your order ships you will receive an email with tracking information. Every card is professionally packed and ships from a secure facility in Portland, Oregon.
Orders of $99 or more ship fully insured for their full value at no extra cost to you.
Signature confirmation is required on orders of $750 or more.
Some cases may have a small, peel-off inventory sticker that can be easily removed after you receive the card.
Returns
To request a return, email cs@cardboardpicasso.com with “RETURN” in the subject line within 7 calendar days of receiving the card. Include the exact card and the reason for the return. The item must arrive back to us within 11 calendar days of the original delivery date.
You are responsible for return shipping and insurance. Once you ship the card, send us the tracking number. We will process the return only after we confirm receipt of the item.
The card must be returned in the same case and in the same condition it was received. The case cannot be tampered with or damaged in any way, and cards or cases that are cracked or damaged will not receive a refund. If an item comes back to us in different condition than it was shipped, we will return it to you as-is rather than issue a refund — so please pack it as securely as it arrived.
Return address
Cardboard Picasso
7560 SW Durham Rd ID 98195
Tigard, OR 97224
Cardboard Picasso is an online-only store — we do not have a public storefront. This address is used for card shipping and returns only. It is very important to include the ID number (98195) in the address. Some carriers may suggest an address without it, which can cause the item to be misplaced.
Questions?
Email cs@cardboardpicasso.com and we will get back to you.