Frequently Asked Questions
1. Do you have a physical brick-and-mortar store?
No. Cardboard Picasso is an online-only store. Keeping our costs low lets us pass the savings on to you.
2. How quickly will I receive my order?
Due to unprecedented volume in the hobby, our processing time is currently 10–12 business days. We are striving to get back to our normal 2–3 business day turn-time as soon as possible. Thank you for your patience. Once your order ships, you’ll receive an email with tracking information.
3. Do you ship outside the United States?
Not at this time. We currently ship to addresses within the United States only.
4. Are items shipped with insurance?
Yes. Orders of $99 or more ship fully insured at no extra cost, and orders of $750 or more require a signature on delivery.
5. Do you charge sales tax?
Sales tax is calculated at checkout based on your shipping address and applicable state and local law. Any tax due is shown in your order total before you pay.
6. Can I buy tax-exempt for resale?
Yes. Resale exemptions are available where the law allows. Contact us with your resale certificate before you order and we’ll get it set up.
7. How do I return an item?
Email us within 10 calendar days of receiving the card. The card must come back in the same case and condition it arrived in. Full details are on our Shipping & Returns page.